Voluntary Boil Order Advisory Remains in Effect for Impacted Residents with Low Water Pressure, Repaired Waterlines

2/19/2021

Voluntary Boil Order Advisory

Boil Order Frequently Asked Questions

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The City of Tulsa has issued a voluntary boil order for Tulsa water customers who have experienced low water pressure, are seeing discolored water, and those who have recently had water service restored after their water was shutoff for waterline repairs. 

This advisory will remain in effect for at least 72 hours or until the water system says the water is safe to drink again, whichever comes later.

Please note this is a voluntary boil order issued as a precaution, not a mandatory boil order. In Tulsa, there have been no confirmed water quality violations reported at this time.

Voluntary boil orders are issued when conditions are present for a potential problem with the drinking water, but a problem has not been confirmed. These are most commonly issued for water main breaks and other low-pressure events where the possibility of contamination intrusion exists.  

In contrast, a mandatory boil order, which has not been issued, is issued by ODEQ when there is a violation of drinking water regulations.

Service Areas

The City of Tulsa services not only the residents who live in Tulsa city limits, but it services a few master meter customers in other communities.  

Our master meter customers include:

Jenks, Bixby, Owasso, Rogers County, Glenpool, Creek County, Sapulpa, Osage County, Broken Arrow, Hectorville, Turley, Sperry, Sand Springs, Sapulpa, Wagoner County and Skiatook

Residents of those master meter communities could be impacted by the voluntary boil order, depending on whether their waterlines were affected by recent waterline breaks or service interruptions. Those who use Tulsa water services should check with their city on whether this voluntary boil order could affect them.

Precautions to Take

Impacted customers are asked to take the following precautions until further notice:

• If your tap water appears dirty, flush the water lines by letting the water run until it clears
• Boil water intended for consumption for one minute prior to drinking or food preparation - or use bottled water
• Dispose of ice cubes and do not use ice from a household automatic icemaker
• Disinfect dishes and other food contact surfaces by immersion for at least one minute in clean tap water that contains one teaspoon of unscented household bleach per gallon of water
• Water used for bathing does not generally need to be boiled
• Supervision of children is necessary while bathing so that water is not ingested
• Persons with cuts or severe rashes may wish to consult their physicians before utilizing the water in a bath or shower setting

Food Establishment Water Emergency Operational Procedures

The Tulsa Health Department recommends the following actions be followed to protect public health in light of the voluntary boil order advisory. 

1. Boil water for at least one minute
2. Use boiled or bottled water when making coffee or tea
3. Serve bottled or canned beverages
4. Ice:  use premanufactured bagged ice and if ice was produced during the time of the boil water order, discard the ice and shut off water to ice machines
5. Food Preparation: Use only bottled or boiled water to wash fruit and vegetables - best practice is to use prewashed packaged produce and fruit until advisory lifts
6. Hand Washing: use tap water and soap to wash hands making sure to lather and scrub all surfaces for at least 20 seconds. After rinsing and drying hands, use an alcohol-based hand sanitizer that contains more than 60% alcohol.
   If there is a need for temporary hand wash stations set-up, use boiled or bottled water
7. Three-Compartment Sinks: Fill with boiled or bottled water in each compartment.  Change as often as needed.  Sanitize in last compartment that contains one teaspoon of unscented household bleach per gallon of water
8. Customer Service: Use only single service eating and drinking utensils for customer service
9. Dipper Wells: Remove utensils and discontinue use.  Instead use boiled water and store utensils in water that is maintained above 135F
10. Learn more at Tulsa Health Department: https://www.tulsa-health.org/wellness/how-use-water-safely-your-food-establishment-during-voluntary-boil-order-advisory.

THD Grocery Store and Retail Outlet Advice
In addition to deli-type operations, THD advises grocery stores and retail outlets should turn off misters in the produce department:

• If your tap water appears dirty, flush the water lines by letting the water run until it clears
• Boil water intended for consumption for one minute prior to drinking or food preparation - or use bottled water

THD Restroom Signs
All restrooms must be posted with appropriate boil water signage.

See and print these signs:

• Voluntary Boil Order Sign 1 -  English | Spanish
• Voluntary Boil Order Sign 2 - English | Spanish

City of Tulsa Waterline Response
During this event, the City of Tulsa has responded to a total of 294 breaks. Currently, there are 150 active breaks with 93 waterline out of service, impacting 1,327 residential customers and 148 businesses. Today is the first day crews have made more repairs than new breaks have occurred. Forty crews will be working 24/7 and through the weekend to help address waterlines.

To see a map of affected areas, visit: https://maps.cityoftulsa.org/watermainbreaks

To report a waterline break, call Water Dispatch at (918) 596-9488 or Sewer Dispatch at (918) 586-6999. Additionally, customers can report waterline breaks via email, with no wait times, to waterbreaks@cityoftulsa.org.  

For the latest updates, follow the City of Tulsa on Facebook at @CityofTulsa and on Twitter at @CityofTulsaGov.