Tulsa Utility Billing Update; Some Billing Cycles Delayed

2/5/2024

Customers with delayed bills to receive 10-day grace period before late fees are assessed.

While measures are being put in place to catch up, Tulsa utility customers whose bills are late in arriving will receive a 10-day grace period before late fees are assessed.

• If you are someone whose bill is late in arriving, the original due date on the top of the bill will remain the same but you will have a 10-day grace period before late fees are assessed. That grace period will be noted in a message on your bill, which can be found on the lower part of the bill under “Important Notice.”
• There is the possibility you will receive two utility bills this month – one for the previous month with a due date for that bill, and one for the current month with a due date for that bill. If this happens, please know you are not being double billed for the same month.

For questions about your bill, you can contact City of Tulsa Customer Care by emailing tulsa311@cityoftulsa.org, visiting www.tulsa311.com, using the 311 app, or calling 311. If you are located outside Tulsa city limits, or cannot get through to 311 due to your location, you can reach Customer Care by calling (918) 596-2100.

Customers needing to set up a payment can do so by calling 311. New payment plans can be set up through the 311 automated system without the need to speak to an agent.

What We’re Doing to Catch Up
There are several things the City is doing to catch up on reading meters to get bills out on time. In the short term, more meter reads are being estimated to catch up so that bills are sent on time. Additionally, City staff from other departments are being brought in to help with meter reads. The City is also looking into additional incentives to recruit and retain meter readers.

Ultimately, the City has a long-term solution in place. In January, the True Reads program kicked off, which will replace all of the City’s residential water meters with new automated water meters over the next four years. The new meters will be able to be read remotely from a car rather than being read manually as things are done now. More information about that process can be found at www.cityoftulsa.org/truereads.

For more information on utility billing and to see a list of FAQs about delayed billing, visit www.cityoftulsa.org/utilities.