Beginning Jan. 1, 2024, the City of Tulsa's water cutoff procedures will be updated.
Most customers will not see any change as the new changes only impact residents whose water is scheduled to be turned off when their water bill has gone delinquent for more than 24 days. Utility rates remain unaffected and utility customers who pay their bills on time will see no change in their service or bill.
One major procedural change beginning in 2024 will be that City workers will turn off the water and lock a resident’s water meter box after 24 days of non-payment instead of turning the water off at 24 days late and physically removing the water meter at 31 days of non-payment. As part of the new process, residents will also receive an extension and have until 52 days past the bill’s due date before the account is sent to collections. In the past, an account would be closed and sent to collections 41 days past the due date.
The move to locking the meter boxes instead of pulling meters will save manpower hours and costs for the City of Tulsa. The City averages approximately 73,000 water cutoff and water meter pull work orders each year, in addition to 18,000 meter reset work orders annually. As background, the City of Tulsa’s water cutoff fees and procedures have remained the same since 2006.
Locking meter boxes also means residents will not be able to access the water meter illegally to turn their water back on in the interim, as they will need to pay the delinquent bill and any related fees to have the water turned back on by the City.
The updated water fees will include:
For more information about the new water cutoff fees and procedures proposed to begin in 2024, residents can visit www.cityoftulsa.org/utilities.
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