New Business Processes that Enhance How Citizens Do Business with the City

5/1/2018

The City of Tulsa has launched an online self-service portal for permit applications to create a new customer experience that will allow developers and sub-contractors to conduct all of their permit business online.

The new self-service portal is available only for new permits filed on or after April 30, once the system is live. Applications and active projects initiated prior to April 30 will be handled in the same way as before, through their completion. A table was provided to our customers in e-newsletters and on the Permitting web page over the last two weeks, to illustrate how projects will function during this initial transition period:  

Mayor G.T. Bynum said, “I am committed to implementing processes and programs that will make it more efficient and convenient to develop in and do business with the City of Tulsa. This new online self-service technology is intuitive and convenient – and removes the need for developers to come to City Hall and the Permit Center unless a face-to-face meeting is needed to solve more complex issues.”

• What’s New: The new self-service technology allows the developer/applicant to register an account and apply for permits, schedule inspections, track the project status, add users to projects, and much more.
• Tutorials: Online tutorials will be available to provide a hands-on look at the system. Links to the tutorials will be prominent on the self-service landing page and include visuals to show customers how to enter the system, register and access information.
• Presentations: If you are part of a professional organization that has members who frequently use our system, we invite you to give us a call and request a presentation at one of your meetings. Contact our Development Services customer liaison, Keri Fothergill at kfothergill@cityoftulsa.org to inquire.
• In-Person Training: If you are interested in an in-person walk-through of the system and training on how to create an account, apply for a permit, schedule an inspection, or track the status of a project, we will be offering trainings at City Hall for individuals or groups. Contact our Development Services customer liaison, Keri Fothergill at kfothergill@cityoftulsa.org to identify a training time.