City Services Update June 28

7/1/2021

System and service restoration following the May ransomware attack continues. 

Various electronic payment functions are back in service and most City locations are now accepting debit and credit cards. For citizen reporting and general questions, or questions about water bill, residents should continue to call 311 during business hours. 

Callers are asked to be patient, as 311 has had reported delays in the ability for customers to quickly reach Customer Care representatives. The 311 phone system delays are directly tied to the ransomware attack and currently there is no estimate of how soon the delays can be rectified.  

Because of the data leak to the dark web last week, which consisted mainly of police reports and internal department files, residents and City of Tulsa employees have been asked to monitor their financial accounts and credit reports; contact debit/credit card companies to issue a fraud alert; change passwords to personal accounts; and take additional authentication measures in all personal accounts and applications. 

City Jobs and Applications

Online job applications can once again be made for those applying for jobs at the City of Tulsa. As of last week, the City had more than 200 positions available. For more information and to apply, visit www.cityoftulsa.org/jobs.  

Utility Payment Updates

Utility customers can currently make payments by mail, via the City’s website, and at City Hall using all forms of payment. Payments may also be made at the City’s partner pay stations. A detailed list of FAQs regarding utility payments can be found on the main page of the utilities.

Permitting Payments

The Permitting office on the 4th floor of City Hall is staffed and can take in-person application payments via check and money orders. Payments for building permits cannot be processed, and debit and credit cards cannot be accepted at this time. 

Debit and credit cards can be accepted at:

• Tulsa Animal Welfare, 3031 N. Erie Ave. 
• Greenwaste Site, 2100 N. 145th E. Ave
• Household Pollutant Collection Facility, 4502 S. Galveston Ave.
• Tulsa Municipal Courts, 600 Civic Center (failure to pay warrants not being issued)
• Tulsa Parks, except Reed, Chamberlain and Lacy Parks (for those, use cash, check or money orders - online payments are unavailable)

Important City of Tulsa Contacts:

• Emergencies - 911
• Citizen reporting and general questions, including water/refuse bill questions (M-F) - 311 or (918) 596-2100 if outside of Tulsa
• Emergency Waterline breaks - (918) 596-9488
• Emergency Sewer Overflows - (918) 586-6999
• Tulsa Police non-emergency calls - (918) 596-9222
• Tulsa Fire smoke alarm installation requests - (918) 550-0623
• Code enforcement and Fire Marshal-related questions - (918) 550-0493
• Tulsa Animal Welfare appointments and stray animal reports - (918) 596-8000
• Permitting Questions - (918) 596-9456
• Trade Permits - (918) 596-9656

For more information on the City’s ransomware response, follow the City of Tulsa on Facebook, @CityofTulsa.