City of Tulsa Water Update – 2:30 p.m.

2/23/2021

Tulsa’s voluntary boil order advisory remains in effect as the City continues to urge Tulsa water customers to conserve water. 

The voluntary boil order applies to customers who have experienced low water pressure, are seeing discolored water, and those who have recently had water service restored after their water was shutoff for waterline repairs. To date, there have been no water quality issues discovered and the order has been put in place as a precaution.

For more information about this order, visit: www.cityoftulsa.org/boil  

Conserve Water

The City continues to pump elevated levels of water from its water treatment plants to meet current demand and make up for water loss in the system. Until pumpage returns to normal demand, Tulsa water customers are asked to conserve water.

Tips to conserve water include:

• Refrain from using high water-usage appliances, such as your dishwasher and washing machine
• Refrain from taking baths and long showers
• Keep your water usage to consumption only, such as for cooking, getting drinking water, using the toilet, and letting the water drip to keep it circulating in your pipes
• Refrain from washing your vehicles  

Water Situation Update

Today, 40 crews are working to repair waterlines and restore service to those affected.

As of early this afternoon, there were 39 active waterline breaks with water shut off to 17 of those. Currently, 316 residential customers and 25 businesses are impacted. Since the start of this event, the City has responded to 355 waterline breaks and repaired 316 of those.

Repairs are being prioritized based on when the waterlines were shut down. The City’s main focus is to repair waterlines and restore service to all affected customers.

Residents who are experiencing private waterline breaks on their side of the line are asked to either use the water shutoff valve inside their residence if they have one, or call Water Dispatch to come shut the water off at the meter outside. It is believed additional water loss from private waterline breaks is contributing to the need for Tulsa water customers to continue to conserve water.

To report waterline breaks, customers can call Water Dispatch at (918) 596-9488 or Sewer Dispatch at (918) 586-6999. Additionally, customers can report waterline breaks via email, with no wait times, to waterbreaks@cityoftulsa.org.

View the waterline break map at: https://maps.cityoftulsa.org/watermainbreaks    

Water Stations Available

Due to the increased number of water customers with restored service, these three water stations will be removed this evening:

• LaFortune Park
• McClure Community Center
• TCC Northeast Campus

All other water stations remain in operation. A detailed list can be found online.