Customer Care Center

Director: Monica Hamilton

Mission: To provide citizens access to city services and information with the highest possible levels of customer service and satisfaction. 

In case of an EMERGENCY call 911
Report Online:

You can report service requests online through our Tulsa311 online reporting.

Customer Care
Monday - Friday, 8 a.m. - 5 p.m. | City Holiday Schedule

• Online (24/7)
• Chat (Monday - Friday, 8 a.m. - 5 p.m.)
• Tulsa311 app: iOS | Android
• Email: Tulsa311@cityoftulsa.org
• Call: 311 inside Tulsa City limits (Monday - Friday, 8 a.m. - 5 p.m.)
• E-mail: Tulsa311@cityoftulsa.org
  Outside Tulsa, please call: (918) 596-2100

For Emergency help with:

• Water line breaks, please call (918) 596-9488
• Sewer overflows, please call (918) 586-6999 

Online services: Apply for a Job | Utilities | Bulky Waste Scheduling | Municipal Traffic Tickets | Check for a Waterline Break | Look up a Code Enforcement Case | File a Tort Claim | Permit Center

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Mail:

311 Customer Care Center
City Hall, Suite 1405
175 E. 2nd Street
Tulsa, OK 74103

Visiting City Hall