Ombudsman Program
Long-Term Care Ombudsman Program
Advocating for the Rights of Residents of Nursing Homes,
Assisted Living, and Residential Care Facilities
Ombudsman (Om budz men): Comes from a Swedish word
meaning, "Representative of the People," an official who
investigates citizens complaints.
The ombudsman program serves residents in Oklahoma who
are living in nursing homes, assisted living, and residential
care homes. An ombudsman helps improve the quality of life and the
quality of care available to the residents.
The long-term care ombudsman is a person who receives complaints
from residents of long-term care facilities, their friends,
relatives or agencies. The LTC Ombudsman attempts to resolve those
complaints within the facility. The ombudsman has the authority to
explore problems and recommend corrective action.
Nature of the Program
The ombudsman program is supported by local volunteers committed to
improving and enriching the lives of institutionalized older
persons. The Area Agency on Aging provides local supervision and
support for the volunteers and additional support is provided by
State Ombudsman Program staff.
If you want to check complaint experience on a facility or if
you think you need an ombudsman's help, contact the LTC Ombudsman
Supervisor for the area in which the facility is located.
Frequently Asked
QuestionsBecome
A Volunteer Contact an Ombudsman for Help Nursing Home
Care Assisted Living Residential Care
Facility Continuum of Care Facility Intermediate
Facilities for the Mentally Retarded Resource Page
