The official title for Tulsa’s 911 Center is Public Safety Communications. We are a division of the Information, Technology, and Communications Department for the City of Tulsa, Oklahoma. While we are City of Tulsa employees, we work at a regional call center offering emergency and non-emergency communication services to our citizens and a variety of fire and law enforcement agencies. In addition to the services delivered to the City of Tulsa Fire and Police Departments (including the Animal Shelter), our staff provides communications for the Berryhill, Catoosa, Oak Grove, and Sperry Fire Departments, as well as, law enforcement communications to the Tulsa County Sheriff’s Office and Catoosa and Sperry Police Departments.
MISSION
Public Safety Communications is authorized 110 employees, led by Division Manager John A. Hampton. Our mission, across all three shifts, is to provide communications support to Regional law enforcement, fire, and EMS agencies in delivering the most appropriate, timely, and safe response to calls for service from citizens we mutually serve. This support is rendered by highly-trained, professional Telecommunicators utilizing state-of-the-art telephone, radio, and computer technology.
GOALS
In the upcoming year, our goals include, but are not limited to, building a new facility, attaining and managing CALEA Accreditation, advancing our recruitment efforts, enhancing training and education, and improving support.
New Facility:
Public Safety Communications is in the process of building a new emergency response center. The new center will house call-takers and dispatchers for all emergency responders, a modern training facility, meeting/conference/multi-purpose rooms, and a tornado-proof Operations area.
CALEA Accreditation:
In 2003, our organization began preparations to undergo a rigorous assessment process to attain Accreditation from the Commission on Accreditation for Law Enforcement Agencies --- CALEA. This accreditation examines and evaluates all aspects of PSC’s policies and procedures, management, operations, and support services. CALEA’s standards are state-of-the art and require the organization to comply with 216 standards.
The assessment began in mid-December 2005, and the final outcome of the assessment and official accreditation will be announced in March 2006.
Continued Education and Training:
Our workforce is comprised of highly-trained and skilled personnel. We strive to actively recruit new employees, while proactively retaining existing staff. Our plans include continued classroom training to develop skills and both City of Tulsa and in-service training classes to enhance skills.
Technical Improvements:
In addition to the technical expertise and systems to support the goals of Public Safety Communications Operations, enhanced database and systems security are among the mission-critical improvements planned for our organization.
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